Last updated February 2025, this Privacy Policy outlines how Finder GPS Tracker, provided by Monico Technologies Limited and managed by 360 Insights in Australia, collects, uses, discloses, and protects your personal information. We are committed to ensuring that your privacy is protected in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all interactions with Finder GPS services, whether as a customer, user, visitor, or supplier.

1. Introduction to Our Services and Privacy Commitment

Finder GPS Tracker provides advanced GPS-based tracking and telematics solutions for vehicles and assets. We recognize the importance of safeguarding the personal data of our customers, users, and partners. Our privacy practices are designed to be transparent and compliant with relevant privacy regulations in Australia. By using our services, you consent to the terms of this Privacy Policy.

2. What Information Do We Collect?

To provide our services effectively, we collect both personal and usage data. The categories of data we collect include:

•       Personal Information: Name, contact details, billing information, payment information like account details, and preferences provided during account setup.
•       Vehicle and Location Data: GPS location, routes, distances traveled, and operational data of vehicles.
•       Technical Data: Device identifiers, IP addresses, browser types, and operating systems.
•       Service Usage Data: Data generated through interactions with our applications and websites, including page visits, search queries, and settings.
•       Support Interactions: Information you have shared with us in calls and online chats with our staff, or any emails and other written information you’ve sent us or that you’ve chosen to input into the services. We record our customer support calls and live chats to help improve our customer service.
•       Asset information: If you use one of our asset management products to manage or locate your trailers, generators, and other assets, we will collect such asset location data and information about the asset that is being managed or located (e.g. type of asset).
•       Device information: This could include details of our tracking devices that are installed in the vehicles you own, manage or drive. For example: a serial number of the tracking device; the tracking device ID; and the tracking device type.
•       Your Online Data: We may also collect personal information about you when you use and access Finder GPS Tracking service websites. For example, which parts of the Finder GPS Tracking website you visit, the time and date of your visit, the internet protocol address assigned to your computer, your geo-location information, and standard web log information.
•       Third party analytics: We use the following third-party data analytics platforms to help us understand how our Customers, Drivers, End Users and other users use and interact with our products and services:
•       Google Analytics. You can read about how Google uses any data that it collects here: www.google.com/policies/privacy/partners/.  If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on -https://tools.google.com/dlpage/gaoptout.
•       Ownership transfer: As a customer you decide who will have access to the products and services you acquire from us, including personal information we collect. If you want to authorise someone else to access your Finder GPS services account (e.g. by becoming an End User), we’ll collect their name and contact information from you. Please make sure you have this person’s consent before you share their information with us.

3. How Do We Use Your Information?

We use your personal information to continuously enhance the performance and functionality of our products and services. This may include:

3.1. How We Process Your Information:

•       Enhancing service performance: We analyze data such as vehicle tracking patterns, system usage, and user feedback to improve service efficiency and accuracy.
•       Developing new features: Insights from user interaction and operational data help us innovate and implement functionalities tailored to evolving customer needs.
•       Improving reliability and accuracy: Data from our tracking systems is used to optimize tracking accuracy, ensuring dependable service delivery.
•       Optimizing customer support: We review support requests and feedback to streamline service processes and address issues more effectively.
•       Testing and quality assurance: Aggregated, non-identifiable data is used to test system performance and ensure smooth operations.

3.2. Future Use of Artificial Intelligence (AI):
Finder GPS may explore the use of AI technologies in future service offerings. These may include analyzing large datasets to detect patterns that enhance safety, operational efficiency, and service recommendations. Should such AI capabilities be introduced, we will ensure compliance with privacy standards and communicate any updates to this policy.

•       System security and protection: We manage and monitor the integrity, security, and performance of our systems to prevent unauthorized access, cyberattacks, and other threats.
•       Fraud and risk detection: Personal information will be used to identify and prevent fraudulent activities and potential system vulnerabilities.

3.3.          Marketing (With Consent)

•       In addition to communicating with you, we will send you relevant offers or updates, which you can opt-out of at any time.

4. Who Do We Share Your Information With?

We share data under strict conditions to protect your privacy. Information will be shared in the following scenarios:

•       Service Providers: Trusted third parties that support infrastructure, data storage, and service delivery.
•       Regulatory Authorities: Government agencies requiring data for compliance purposes.
•       Legal Obligations: As required by law, including court orders or subpoenas.
•       With Your Consent: For additional purposes beyond those stated in this policy.

5. How Do We Protect Your Information?

We prioritize the security of your personal information and implement robust measures, including:

•       Data Encryption: Encrypting data in transit and at rest to protect against unauthorized access.
•       Access Controls: Restricting data access to authorized personnel based on operational need.
•       Regular Audits: Conducting regular security audits and vulnerability assessments.
•       Incident Response: Maintaining protocols to detect, respond to, and mitigate security breaches.
•       The Complaints Process: If you think we have breached the relevant privacy legislation or regulations, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below at section 10. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

6. How Long Do We Retain Your Information?

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. This includes retention for dispute resolution, regulatory reporting, and audit purposes. When information is no longer needed, it is securely deleted or anonymized.

7. What Are Your Rights and Choices?

Under the Australian Privacy Act, you have the right to:
Access and Correction: Request access to your personal information and correct any inaccuracies.

•       Data Deletion: Request the deletion of your personal information when it is no longer required.
•       Opt-Out of Marketing: Opt-out of receiving marketing communications by following the instructions provided in each message.

8. International Data Transfers

While we primarily store data within Australia, certain service providers will be located in other countries. We ensure that all international data transfers comply with Australian privacy laws and that third-party providers adhere to equivalent data protection standards.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry practices, or service improvements. Significant updates will be communicated to users before they take effect.

10. Contact Us

For inquiries regarding this policy or to exercise your privacy rights, please contact us at:
Finder GPS Tracker
Customer Support: +61450132620
Email: info@finder-lbs.com
Address: Shonket Pty Ltd, 46 Parliament St, Point Cook, VIC 3030, Australia.